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I’m entertained that Apple has an informal customer support service built under Tim’s email. He doesn’t actually personally read these does he? I’ve heard of a
by pfannkuchen 3y ago
I’m entertained that Apple has an informal customer support service built under Tim’s email. He doesn’t actually personally read these does he? I’ve heard of a few other examples where this worked, including for other companies. How does this work internally?
- wkat4242 3y agoIt's a practice started by Steve Jobs who (very rarely) read customer emails and followed up. Not always positively. The iPhone 4 "you're holding it wrong" thing came from there too. Knowing cook's process driven nature he probably just put a team on it.