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It's a poor moral practice perhaps but arguably a good business practice to spend as little as possible on "cost centres"
by edude03 3y ago
It's a poor moral practice perhaps but arguably a good business practice to spend as little as possible on "cost centres"
- tadfisher 3y agoAgreed. f Apple did this they'd quickly go from a $1 trillion dollar company to a $999 billion company.
- balderdash 3y agoIt’s short term thinking - if you want don’t want repeat business burn your customers. I got given a Patagonia bag (not my thing), the wheel broke off (thanks AA), took it to a store, and the customer service was so good I’m a convert. Conversely, I recently stopped using a service I spent >$20k a year on because their customer service was so bad. Can you boost profitability short term? Definitely, but I suspect in the long term you trading long term customer NPV for short term profits