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> I did it with Cash App though and it backfired ("Your account has been terminated for contacting employees outside of the support system") Write the Consumer
by throwup238 3y ago
> I did it with Cash App though and it backfired ("Your account has been terminated for contacting employees outside of the support system")
Write the Consumer Financial Protection Bureau. They'll get you sorted right quick.
- qingcharles 3y agoFirst thing I did. Didn't help at all :(
- throwup238 3y agoThat sucks. Are they not under the CFPB's jurisdiction? What about your Congresscritter? I usually CC them on any complaints and they pick it up if there's a problem.
- qingcharles 3y agoOK, I just looked up the CFPB's response. They just acted as middle-man. The response from Cash App was that I should file a chargeback with FedEx and claim that the package was never received (literally lie to FedEx even though their own system shows the package was returned). After that response I was allowed to respond and the CFPB then closed the complaint. Here's my final response: https://imgur.com/a/xS7k84X https://imgur.com/a/xS7k84X
- lolinder 3y agoIs this illegal somehow? I totally understand why a company would take a hard stance against customers contacting employees through weird side channels, and I have a hard time imagining what law they would be violating by enforcing that rule.
- throwup238 3y agoI am not a lawyer and I have no idea. That’s why when I’ve been wronged by an institution with dozens of lawyers, I contact the CFPB. That’s what consumer protection is supposed to be. Unfortunately based on the OP’s experience it looks like the CFPB had been severely handicapped since the last time I had to complain to them. Now they only have authority over banks with more than $10 billion in assets.