3 ms·
I got a pair of Airpod max back from Apple (they'd evidently replaced them with a refurb pair.) Didn't use them for a couple of days till I heard them making a
by neom 3y ago
I got a pair of Airpod max back from Apple (they'd evidently replaced them with a refurb pair.) Didn't use them for a couple of days till I heard them making a sound. I pulled them out and got a notice on my phone that the AirPod Max I had was associated with an iCloud account. I wasn't super stoked about getting a pair of trackable headphones given to me by Apple so I emailed Tim and explained the situation. Got a call back the next day from someone in the Apple exec service team asking for the details, I explained and mentioned I wanted 2 things resolved. Non-refurbished pair of headphones and an understanding if they could have indeed been tracked or not. The next day got an answer back on both of them: no, can't have a non-refurbished pair. And, yes, could have been tracked via the find my the headphones were attached to, sorry about that!
- Washuu 3y agoThe fact that they are replacing them with a refurbished product is ridiculous in the first place.
- angulardragon03 3y agoRefurbished Apple products are generally in almost indistinguishable condition from new, and are thus likely in better condition than a device you bring for repair months or years into using it. Using refurbished devices to replace used devices is a surefire way to "reduce, reuse, recycle" (especially considering that refurbishing also re-uses any returns Apple receives).
- microtherion 3y agoThese are all good arguments, but that does not absolve Apple from the responsibility of checking that their refurbished products are not registered to a different ID. That device never should have been accepted for a return, let alone shipped to a different customer.
- angulardragon03 3y agoAbsolutely agreed (which is why I did not say that it did) :)
- xp84 3y agoWow, I didn’t see that one coming. Can’t believe they just told you tough sh— on the headphones!