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> I'm all for chatbots, as a lot of questions & issues can be resolved using them very quickly. Can they though? Generally when I chat with customer service it
by infotainment 3y ago
> I'm all for chatbots, as a lot of questions & issues can be resolved using them very quickly.
Can they though? Generally when I chat with customer service it’s because I need a change which cannot (or cannot easily) be done myself.
Giving chatbots the power to make drastic alterations to accounts could potentially cause a lot of problems.
- I_Am_Nous 3y agoGive the chatbot API access to make tickets and it could be used as a more intelligent "FAQ linker" which is what most older non-GPT chatbots did. It can figure out if the issue is a common one and link to the FAQ/spit out the relevant FAQ answer, or make the ticket if not. Seems like a decent middle ground between "this chat bot is actively making this issue take longer to resolve" and "Oops looks like the chat bot deleted my entire account "somehow."