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Adobes cancellation practices are literally illegal in the Netherlands by the way. The deceptive trick of "pay monthly for a full year" and then hitting you wit
by noirscape 3y ago
Adobes cancellation practices are literally illegal in the Netherlands by the way. The deceptive trick of "pay monthly for a full year" and then hitting you with the cancellation fee is against local law. (It's called de wet van Dam for the curious.)
You have to threaten their customer support with legal complaints to make them comply with it, it's super frustrating to deal with. They do fold immediately when you do this though, so they know it's illegal but hope the frustration of getting through customer support will deter people (and avoids the legal problems).
And yes I know you can just switch subscriptions and use the early cancellation period there to avoid the hit back fee from cancelling. It's the principle that's scummy.
- thelittleone 3y agoI recommend using virtual credit cards for subscriptions. I just cancel the card if the account cancellation process is hostile in anyway.
- Perz1val 3y agoWhat's the best way to acquire those?
- leshenka 3y agoThe bank's smartphone app?
- Naracion 3y agoIf you're in the US, then I can recommend privacy.com My current bank (Wise) also offers virtual debit cards. I am in the UK now and Wise works well. I still use both since I still have my American bank account though.
- thelittleone 3y agoI use Mercury as I expense most subscriptions for business.
- jann 3y agoBeing on the receiving side of that can be very frustrating. Even though users can cancel easily and without any human interaction, they cancel their credit card which then costs us multiple months of revenue in cancellation fees.
- tomashubelbauer 3y agoWhich is why I'd not do it to a small company with a clean cancellation process and also why it is a good thing to do it to Adobe (multiple times a day ideally).
- nolok 3y agoIn Europe just cancel your credit card authorization at the bank, or your SEPA mandate, or your PayPal authorization, depending on. They will try to scare you and ultimately won't go after you because the legality of this for b2c is very very iffy (because of the way they present the information on the sale page, which doesn't meet any informed consent level required). At least in my country, apparently in NL too, and if it ever got to the European level it would be smashed easily.
- Dayshine 3y agoWhy do people keep recommending this? If you do this the next step they take is sending your debt to collections, and now you have either ruined credit or a court case.
- Zenul_Abidin 3y agoA virtual debit card should prevent collections from getting involved though, since there's literally no debt.
- Dayshine 3y agoYou have agreed to a contract, so there is debt...
- charcircuit 3y ago>hitting you with the cancellation fee is against local law. (It's called de wet van Dam for the curious.) I doubt this. The early termination fee is 50% what you were obligated to pay. If Adobe got rid of this than consumers would have to pay 100% of this. De wet van Dam is about the about not being able to cancel the subscription itself and not about being able to pay to get out of what you were suppsoed to pay for a subscription period. Keep in mind there is a normal monthly subscription and when buying the product the three choices of monthly, annual billed monthly, and yearly billed up front are equally displayed.