3 ms·
> Chat bots type a lot faster than call center pay-grade humans. Most chat bots I've interacted with have artificial delays and typing indicators that remove t
by danpalmer 3y ago
> Chat bots type a lot faster than call center pay-grade humans.
Most chat bots I've interacted with have artificial delays and typing indicators that remove this one advantage in favour of instead gaslighting me about what I'm talking to.
- mlrtime 3y agoHow do you tell the difference between an artificial delay and a slow API endpoint? Are we measuring all the response times and looking a distribution?
- danpalmer 3y agoA 10-20 second delay for a line or two of text feels artificial to me. Many chatbots now have the "..." pop up for a few periods within that time to suggest someone is typing as well. Maybe they do have a really slow API, but those sort of response times are uncommon and when the chat window and everything else about it seems to be working much faster, I think it's a reasonable conclusion to draw that it's artificial.