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One of the car dealers near me purchased a chatbot for their site, which I briefly interacted with the other day out of curiosity. Unlike the one in the article

One of the car dealers near me purchased a chatbot for their site, which I briefly interacted with the other day out of curiosity. Unlike the one in the article, this one denied being a robot, eventually hanging up on me when I pressed. For a little bit, I found that as long as I was asking it real questions, it would play along. I found the parent company's site, and was greeted by the same local persona ("but in a different building" than my dealer) offering to tell me about the services they provide. I don't have a huge problem with useful chatbots (which these weren't), but I do have a problem with them outright lying about their nature. I can vote with my dollars on companies that still employ human support, but I think we're in trouble if we don't have to identify AI being used.

MattDaEskimo 3y ago
If they are using GPT (They most likely are) you can report them as this goes against OpenAI's terms of service.
- cafard 3y ago
  The ones I encounter (on robo-calls to my cell phone) seem to be cheap IVR programs that march happily along through inconsequential answers.
- vorticalbox 3y ago
  Which term are you suggesting these bots break?
  - trey-jones 3y ago
    I assume it has to do with disclosing the nature of the Chatbot, as with "Powered by ChatGPT" in the tweeted screenshots.
  - kristjansson 3y ago
    “Don’t pretend to be a human” is literally one of the terms
- PeterisP 3y ago
  There's no reason to assume that the terms of service for a custom OpenAI model offered to commercial customers are the same as the terms of service OpenAI offers to you for the tool they offer to the public.
olyjohn 3y ago
Lying is just a thing that companies all do now, and it's accepted. People even defend it all the time. Comcast has a 10G network. Verizon gives you unlimited data. Making sports bets online isn't gambling. Giving your money to a tech company that does all the things a bank does isn't banking. Facebook cares about your privacy. Microsoft Loves Linux. You can buy movies on streaming services. You can opt-out of marketing e-mails.

MattDaEskimo 3y ago

If they are using GPT (They most likely are) you can report them as this goes against OpenAI's terms of service.

cafard 3y ago
The ones I encounter (on robo-calls to my cell phone) seem to be cheap IVR programs that march happily along through inconsequential answers.
vorticalbox 3y ago
Which term are you suggesting these bots break?
- trey-jones 3y ago
  I assume it has to do with disclosing the nature of the Chatbot, as with "Powered by ChatGPT" in the tweeted screenshots.
- kristjansson 3y ago
  “Don’t pretend to be a human” is literally one of the terms
PeterisP 3y ago
There's no reason to assume that the terms of service for a custom OpenAI model offered to commercial customers are the same as the terms of service OpenAI offers to you for the tool they offer to the public.

olyjohn 3y ago

Lying is just a thing that companies all do now, and it's accepted. People even defend it all the time. Comcast has a 10G network. Verizon gives you unlimited data. Making sports bets online isn't gambling. Giving your money to a tech company that does all the things a bank does isn't banking. Facebook cares about your privacy. Microsoft Loves Linux. You can buy movies on streaming services. You can opt-out of marketing e-mails.