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> Talking to a human. Fun twist: state of the art is RAG for call centre operators, so you’re talking to a human but _they_ are being prompted by AI.
by DougBTX 3y ago
> Talking to a human.
Fun twist: state of the art is RAG for call centre operators, so you’re talking to a human but _they_ are being prompted by AI.
- htrp 3y agoNot sure if its state of the art now. ASAPP has been doing that for literally years.
- bumby 3y ago"AI" prompts have been used for a long, long time in hospital call centers to help diagnose and treat by phone. But I think a crucial distinction is those call centers are staffed by RNs so there's enough expertise to help know when the system goes off the rails.