From what I have seen from some tests at my company, you can almost always get hallucinations that are potentially very destructive. But for front line "get t

From what I have seen from some tests at my company, you can almost always get hallucinations that are potentially very destructive. But for front line "get this person to shut up and go away in frustration" customer service - not something for solving actual customer issues - it's a no-brainer. I would guess that looping, no-human phone systems are just cheaper to keep for now.