> Customers aren't robots, and they don't communicate like them Nor do modern LLMs require them to. A lot will come down to how well it's implemented, though.

> Customers aren't robots, and they don't communicate like them Nor do modern LLMs require them to. A lot will come down to how well it's implemented, though. > Wendy's touts getting customers through 22 seconds quicker, but also an accuracy rate of only 86 percent. That means one in seven orders taken are wrong, and have to be corrected by an employee. A human would be fired for making so many mistakes. Without a baseline to compare to this doesn't mean much; drive-thru orders have always had frequent mistakes. From what I can find, human-level accuracy is around 85%[0], and Hi Auto claim their bot achieves 94% accuracy[1]. But, these are from different sources so methodology and what exactly is measured will differ. [0]: https://www.seelevelhx.com/wp-content/uploads/2021/09/2021-SeeLevel-HX-Annual-Drive-Thru-Final-Free-Download.pdf https://www.seelevelhx.com/wp-content/uploads/2021/09/2021-S... [1]: https://hi.auto/what-is-voice-order-taking/ https://hi.auto/what-is-voice-order-taking/