"According to a recent report of 750 business leaders using AI from ResumeBuilder, 37% say the technology replaced workers in 2023. Meanwhile, 44% report that t

"According to a recent report of 750 business leaders using AI from ResumeBuilder, 37% say the technology replaced workers in 2023. Meanwhile, 44% report that there will be layoffs in 2024 resulting from AI efficiency." These are specific enough to be credible. If you talk to leaders in customer service / call center operations, they've been planning this for years. Is this creating some new AI jobs? Sure. But that's a separate issue because peopel who are getting laid off aren't the ones taking up those new jobs. The layoff has been happening. Over 240 workers in a call center were laid off this week in KB Bank (a Korean bank) because AI-based consultation tool reduced call center volume by 20%. Plenty of real life examples happening across the globe. https://www.washingtonpost.com/technology/2023/10/03/ai-customer-service-jobs/ https://www.washingtonpost.com/technology/2023/10/03/ai-cust...