I had a similar experience when I bought a Steam Deck recently, manifesting as the courier tracking page denying all knowledge of the package even existing righ

I had a similar experience when I bought a Steam Deck recently, manifesting as the courier tracking page denying all knowledge of the package even existing right up until the morning of delivery, when I got a text message saying it would be arriving in the next two hours. I spent the best part of a week nervously checking the tracking page absolutely convinced that my £600 device had been lost in the post somewhere, while being told by Valve support that I needed to wait at least a week before they'd even think about investigating.