Yup. big problems in that department. Most things are semi-automated. I do have it setup so that once a user is setup, they can boot into a rescue image, c

Yup. big problems in that department. Most things are semi-automated. I do have it setup so that once a user is setup, they can boot into a rescue image, change the kernel, access the serial console, etc... without my help, though. But, it is a pretty big problem if someone needs a new instance right away, or if someone needs an upgrade right away, and for system problems that don't hit my pager (though we're working on improving that one.)