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“we remain fully committed to Zulip’s 100% open-source model” I don’t think they really grasped the point.

by 404mm 3y ago

Racing0461 3y ago
> Zulip is proudly independent, with no venture capital funding, which means that our revenue strongly impacts the pace of Zulip’s development Running an actual service costs money. The proper thing here would be to allow people to self host the notification server also.
dsr_ 3y ago
No, this is the thing I can't fault them for. The pricing is terrible. The only feature we get from it is the push notifications. We've never used support other than raising issues, all of which turned out to be problems others were having. But the source is actually open, you can compile it yourself, and you can even use their VM images and change the config. Google and Apple are the source of the intervening issues. We may leave them over the pricing, but not the software or the license.
- tabbott 3y ago
  We always appreciate well-written bug reports! But for what it's worth, we're including support with Zulip Business, not consulting. Consulting is building custom features or whatnot that are just for a single customer. Support is a guarantee that when you have a problem, you can ask for help and a human will investigate it and get back to you with what to do. It sounds like you've already received free support from us in the past. Most of the issues that one helps a customer with in a support context are not unique to the customer -- but the support is still essential for the customer to actually have their problem solved, and investigating, debugging, and deduplicating reported issues responsively is effectively support work done by our (small!) team of people who need to make a living. As noted in our email to customers, if you are seriously considering leaving Zulip because of this pricing, we'd like to hear from you. This pricing is intended to be very affordable as a cost for team chat for a business using it for their paid team, and the full price is intended primarily for that class of customer. But without context on how you're using Zulip, I can't comment on whether your organization would be eligible for a discount or our community plan, but see https://zulip.com/plans/#self-hosted https://zulip.com/plans/#self-hosted for several documented situations where an installation would not pay full price. https://news.ycombinator.com/item?id=38660799 https://news.ycombinator.com/item?id=38660799 may also provide some useful context.

“we remain fully committed to Zulip’s 100% open-source model” I don’t think they really grasped the point.

by 404mm 3y ago

“we remain fully committed to Zulip’s 100% open-source model” I don’t think they really grasped the point.

> Zulip is proudly independent, with no venture capital funding, which means that our revenue strongly impacts the pace of Zulip’s development Running an actual service costs money. The proper thing here would be to allow people to self host the notification server also.

dsr_ 3y ago

No, this is the thing I can't fault them for. The pricing is terrible. The only feature we get from it is the push notifications. We've never used support other than raising issues, all of which turned out to be problems others were having. But the source is actually open, you can compile it yourself, and you can even use their VM images and change the config. Google and Apple are the source of the intervening issues. We may leave them over the pricing, but not the software or the license.

tabbott 3y ago
We always appreciate well-written bug reports! But for what it's worth, we're including support with Zulip Business, not consulting. Consulting is building custom features or whatnot that are just for a single customer. Support is a guarantee that when you have a problem, you can ask for help and a human will investigate it and get back to you with what to do. It sounds like you've already received free support from us in the past. Most of the issues that one helps a customer with in a support context are not unique to the customer -- but the support is still essential for the customer to actually have their problem solved, and investigating, debugging, and deduplicating reported issues responsively is effectively support work done by our (small!) team of people who need to make a living. As noted in our email to customers, if you are seriously considering leaving Zulip because of this pricing, we'd like to hear from you. This pricing is intended to be very affordable as a cost for team chat for a business using it for their paid team, and the full price is intended primarily for that class of customer. But without context on how you're using Zulip, I can't comment on whether your organization would be eligible for a discount or our community plan, but see https://zulip.com/plans/#self-hosted https://zulip.com/plans/#self-hosted for several documented situations where an installation would not pay full price. https://news.ycombinator.com/item?id=38660799 https://news.ycombinator.com/item?id=38660799 may also provide some useful context.