> The kid they sent to us, at $250/hr (that’s $470 inflation adjusted) no less, had the manual open in his lap. I’m pretty sure they were taught never to get ca

> The kid they sent to us, at $250/hr (that’s $470 inflation adjusted) no less, had the manual open in his lap. I’m pretty sure they were taught never to get caught doing that. In my very first consulting gig, my employer intentionally buried all of the best documentation on an internal forum. I can't even count all the hours I burned up on troubleshooting, only to learn days later that the thing I was encountering was a known issue that was completely undocumented and the only way to know that was to be present in the office... which was 3000 miles away. I tried to get management to open up the forums to public consumption, but they were dead set against it, said that their "intellectual property was too valuable."