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Tangentially related, does anyone know why people (customer service people) at Hetzner are so...aggressive? A lot of reports on Hetzner sub are filled with scre

Tangentially related, does anyone know why people (customer service people) at Hetzner are so...aggressive? A lot of reports on Hetzner sub are filled with screenshots of absurd over the top 'screw you'-esque responses.

lifestyleguru 3y ago
You're one of today's lucky 10000 to learn about German customer service. They are arrogant, rude, useless, and expensive. There is no plot twist or hidden joke, it is what it is.
- hnarn 3y ago
  Just to act the devils advocate here, what some perceive as “rudeness” can also by some people (like me) be interpreted as being straight to the point. Most customer support interactions I’ve had with German companies have been terse, but so far it’s never been inefficient. My last support interaction with Hetzner was something like (paraphrasing): > Can you please open port 25 for outgoing traffic on my servers? Thank you > Thank you for your request. It’s already open. It might be misconfigured. Please check your firewall rules. [link to docs] So yeah, no “have a nice day”, no “please let us know if there’s anything more we can do”, but honestly I don’t want any of that stuff. It makes the interaction feel less honest and real, and I don’t expect everyone I interact with to (act like they) love their job, I just expect them to do their job. Maybe that’s the German mentality?
  - lifestyleguru 3y ago
    My life is too short and beautiful to overanalyse their behavior and guess what can sit inside their brains. Easier to migrate away and cut them off.
  - euroderf 3y ago
    Some people seem to think that ruthless efficiency in communication is a bad thing ?
    - lifestyleguru 3y ago
      Ruthless efficiency in communication doesn't sound so nice anymore in case e.g. when service provider tricked you into 2 years contract with 3 months notice period, or when they straight out lied to you at some point.
    - _morgs_ 3y ago
      I hope this email finds you well
      - lifestyleguru 3y ago
        32kb of data leaving your service infringes our copyrights, you have 7 days to fill this self-incriminating form and pay EUR 800. Mit freundlichen Grüßen.
- dang 3y ago
  Could you please stop posting unsubstantive comments and flamebait? You've unfortunately been doing it repeatedly. It's not what this site is for, and destroys what it is for. If you wouldn't mind reviewing https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html and taking the intended spirit of the site more to heart, we'd be grateful.

lifestyleguru 3y ago

You're one of today's lucky 10000 to learn about German customer service. They are arrogant, rude, useless, and expensive. There is no plot twist or hidden joke, it is what it is.

hnarn 3y ago
Just to act the devils advocate here, what some perceive as “rudeness” can also by some people (like me) be interpreted as being straight to the point. Most customer support interactions I’ve had with German companies have been terse, but so far it’s never been inefficient. My last support interaction with Hetzner was something like (paraphrasing): > Can you please open port 25 for outgoing traffic on my servers? Thank you > Thank you for your request. It’s already open. It might be misconfigured. Please check your firewall rules. [link to docs] So yeah, no “have a nice day”, no “please let us know if there’s anything more we can do”, but honestly I don’t want any of that stuff. It makes the interaction feel less honest and real, and I don’t expect everyone I interact with to (act like they) love their job, I just expect them to do their job. Maybe that’s the German mentality?
- lifestyleguru 3y ago
  My life is too short and beautiful to overanalyse their behavior and guess what can sit inside their brains. Easier to migrate away and cut them off.
- euroderf 3y ago
  Some people seem to think that ruthless efficiency in communication is a bad thing ?
  - lifestyleguru 3y ago
    Ruthless efficiency in communication doesn't sound so nice anymore in case e.g. when service provider tricked you into 2 years contract with 3 months notice period, or when they straight out lied to you at some point.
  - _morgs_ 3y ago
    I hope this email finds you well
    - lifestyleguru 3y ago
      32kb of data leaving your service infringes our copyrights, you have 7 days to fill this self-incriminating form and pay EUR 800. Mit freundlichen Grüßen.
dang 3y ago
Could you please stop posting unsubstantive comments and flamebait? You've unfortunately been doing it repeatedly. It's not what this site is for, and destroys what it is for. If you wouldn't mind reviewing https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html and taking the intended spirit of the site more to heart, we'd be grateful.