Thanks for reading! The source is my experience working in the industry and interacting with other technical writers and customer feedback submitted on doc page

Thanks for reading! The source is my experience working in the industry and interacting with other technical writers and customer feedback submitted on doc pages, posted in Slack communities, and more. I've spent years reading comments from readers asking for updated documentation because it has a screenshot of a different UI than the one they use—even though the rest of the content is accurate. It's difficult to find published research about technical documentation because basically only Nielsen Norman Group is doing extensive research on web content. Baymard Institute, who I link to in the post, also does quite a bit of research but even more broadly and mostly on overall website and web marketing content.