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Yeah, who knows? I am only brainstorming. Ever since I discovered the abysmal state of Apple's customer service after having my iphone stolen last year, I feel
by tshirthoodie 3y ago
Yeah, who knows? I am only brainstorming. Ever since I discovered the abysmal state of Apple's customer service after having my iphone stolen last year, I feel confident we will never know.
- frumper 3y agoI’m just curious what you think Apple should do for a stolen phone?
- tshirthoodie 3y agoFor a stolen phone with AppleCare+ insurance that has been paid for every month since purchasing the phone, they should at least offer a way to file a claim. The only way to submit a claim was to click on a button in my icloud account that did not exist. I live in a big city and visited 3 Apple stores and spent about 15 hours in them in total, but none of them were able to help me get the claim filed so I had to give up. One of the supervisors did refund the ~$15/mo that I had paid for the AppleCare+ insurance, but I had to buy a new phone.
- ryanwaggoner 3y agoAppleCare+ does not include theft coverage. For that you need to pay for "AppleCare+ with Theft and Loss", which I assume you didn't do: https://www.apple.com/support/products/iphone/ https://www.apple.com/support/products/iphone/ It's pretty easy to see why they wouldn't include theft + loss coverage unless you pay for it...