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iMessage is routed through apple's servers over TCP. So this is like saying: sometimes I go to google.com but it randomly loads bing.com... must be related to m

iMessage is routed through apple's servers over TCP. So this is like saying: sometimes I go to google.com but it randomly loads bing.com... must be related to my group carrier plan What data made you make that association? Seems unlikely. If that happens, then apple would have to be routing messages incorrectly, but that would be a massive bug/security issue... especially considering how E2EE works.

tshirthoodie 3y ago
Yeah, who knows? I am only brainstorming. Ever since I discovered the abysmal state of Apple's customer service after having my iphone stolen last year, I feel confident we will never know.
- frumper 3y ago
  I’m just curious what you think Apple should do for a stolen phone?
  - tshirthoodie 3y ago
    For a stolen phone with AppleCare+ insurance that has been paid for every month since purchasing the phone, they should at least offer a way to file a claim. The only way to submit a claim was to click on a button in my icloud account that did not exist. I live in a big city and visited 3 Apple stores and spent about 15 hours in them in total, but none of them were able to help me get the claim filed so I had to give up. One of the supervisors did refund the ~$15/mo that I had paid for the AppleCare+ insurance, but I had to buy a new phone.
    - ryanwaggoner 3y ago
      AppleCare+ does not include theft coverage. For that you need to pay for "AppleCare+ with Theft and Loss", which I assume you didn't do: https://www.apple.com/support/products/iphone/ https://www.apple.com/support/products/iphone/ It's pretty easy to see why they wouldn't include theft + loss coverage unless you pay for it...
just2043 3y ago
Yeah sounds more like the aunt and uncle once shared an Apple ID and then moved to seperate ones later.
- mortenjorck 3y ago
  This is by far the most plausible explanation. iMessage’s biggest surface area for problems is multiple/migrated associated emails.
- tshirthoodie 3y ago
  Interesting. Do you know how they could fix it? I will send them this thread. They will love it.

tshirthoodie 3y ago

Yeah, who knows? I am only brainstorming. Ever since I discovered the abysmal state of Apple's customer service after having my iphone stolen last year, I feel confident we will never know.

frumper 3y ago
I’m just curious what you think Apple should do for a stolen phone?
- tshirthoodie 3y ago
  For a stolen phone with AppleCare+ insurance that has been paid for every month since purchasing the phone, they should at least offer a way to file a claim. The only way to submit a claim was to click on a button in my icloud account that did not exist. I live in a big city and visited 3 Apple stores and spent about 15 hours in them in total, but none of them were able to help me get the claim filed so I had to give up. One of the supervisors did refund the ~$15/mo that I had paid for the AppleCare+ insurance, but I had to buy a new phone.
  - ryanwaggoner 3y ago
    AppleCare+ does not include theft coverage. For that you need to pay for "AppleCare+ with Theft and Loss", which I assume you didn't do: https://www.apple.com/support/products/iphone/ https://www.apple.com/support/products/iphone/ It's pretty easy to see why they wouldn't include theft + loss coverage unless you pay for it...

just2043 3y ago

Yeah sounds more like the aunt and uncle once shared an Apple ID and then moved to seperate ones later.

mortenjorck 3y ago
This is by far the most plausible explanation. iMessage’s biggest surface area for problems is multiple/migrated associated emails.
tshirthoodie 3y ago
Interesting. Do you know how they could fix it? I will send them this thread. They will love it.