I think that complicates conversations like this. I’ve seen a range of QA people ranging from the utterly incompetent to people who knew the product and users b

I think that complicates conversations like this. I’ve seen a range of QA people ranging from the utterly incompetent to people who knew the product and users better than anyone else to people writing code and tackling gnarly performance or correctness issues. If your company hires the low end of that scale, any approach is going to have problems because your company has management problems. It’s very easy to take a lesson like “QA is an outdated concept” because that’s often easier than acknowledging the broken social system.