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Two things here, 1) I buy things online simply because of the distance selling act. I have 7 days no questions asked returns policy. 2) Amazon customer servic
by chrislomax 15y ago
Two things here,
1) I buy things online simply because of the distance selling act. I have 7 days no questions asked returns policy.
2) Amazon customer service is awesome, I experienced this first hand at xmas when my little boys 3DS wasn't charging properly, I emailed customer service to send a new charger and they just sent a whole new device and give me 28 days to return the other one.
That is what I call customer service
- pavel_lishin 15y agoYou lucky Brits get all the best consumer protection laws. I don't think such a thing exists in the states, and if it did, I imagine that there would be some sort of shipping loophole. ("Sorry, your device took 4 days to ship, and 3 days to ship back, you don't get a refund. Oh, and if you want your device back, please pay for shipping again.")
- chrislomax 14y agoIt is a great law if used properly. It does however stop my friend from selling beds and sofa's online from this shop because he is afraid of people taking advantage of this law. Large shops can swallow the cost but independent retailers suffer when consumers take the piss and just send stuff back. The shop can't send it back to the manufacturer and is generally stuck with a sofa that has been slightly customised in some way by the customer.