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it might be possible that you also lose the benefits, in which case that's a terrible customer experience
by borg16 3y ago
it might be possible that you also lose the benefits, in which case that's a terrible customer experience
- crazygringo 3y agoSo I just looked it up and yeah, if you cancel early you have to pay 50% (not 100%) of the remaining year, and yes you lose access immediately. So that's the detail I was missing. (And indeed, you can't actually turn off yearly auto-renew until the last month of any year, which is horrendous and feels like it ought to be a highly illegal policy. Hence the calendar reminder. I would be furious too.)
- dumpsterdiver 3y ago> And indeed, you can't actually turn off yearly auto-renew until the last month of any year This was conspicuously missing from the article, and is by far the most egregious behavior. Over the years I have personally dealt with it several times, and it’s so disgusting. Like if you look at the words in print it’s almost hard to make them compute because the phrase seems at odds with itself, “they do not allow you to disable auto-renew until the final month of your subscription.”