I completely agree with that. It really comes down to having the right skills as a QA person. If you don't know how the product is used and only click on some b

I completely agree with that. It really comes down to having the right skills as a QA person. If you don't know how the product is used and only click on some buttons, you will never reach the states in the software that real users reach and therefor you will also not be able to reproduce them.