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I've never returned something because of buyers remorse (I don't purchase something unless I've thought about it for a very long time, and have the money for it

by calloc 14y ago

I've never returned something because of buyers remorse (I don't purchase something unless I've thought about it for a very long time, and have the money for it) but I will return items when they are broken. For example, Costco's return policy is absolutely amazing. I purchased an air bed from them and after sleeping on it (ahh, being a college kid) for 7 months one of the ribs holding the form together broke and it had this weird bubble in it. I brought it back to Costco, and replaced it with another one. I don't abuse it, but I don't think that a product should have to be replaced at 7 months in. I've done the same thing with a foam mattress I bought from Costco, after sleeping on it for 2 years the manufacturer refused to replace it even-though there was a huge "dent" in the middle so that sleeping on the bed meant you rolled into the middle automatically (made it uncomfortable to sleep with my girlfriend, now fiancée). Brought it back and we bought a mattress with springs. The amount of money I've spent at Costco far outweighs the cost of them doing the replacement for me, and the cost for dealing with the manufacturer.

ghshephard 14y ago
Just as an aside (and you probably already know this) - Any Air bed that cost you less than $300 has an average lifespan of approx. six months, and 95% of them will experience some structural failures (such as a rib separating) within 18 months of continuous use. So, yes, that is an amazing return policy. :-)
- calloc 14y ago
  Yeah, I was aware of them having terrible lifespan, one of the reasons why I purchased from Costco in the first place, but Aerobed always advertises their beds as being quality and staying that way for a long time so I was surprised that it only last about that long.
  - ghshephard 14y ago
    As the owner of five sub $250 Aerobed's (though I've never had the balls to return them after seven months of use. :-) -I can say they are somewhat higher quality than your typical $100-$200 Airbed, they are still meant for "occasional" use - I.E. pull them out for guests 2-3 night 3-4 times/year. Probably good for five years. If you get seven months out of a $150 Aerobed, then you are about average. I've had _one_ last 14 months, the rest went around 7-9 months. If you want to use an AirBed continuously, be prepared to plunk a minimum of $700, and upwards of $5,000 for a top of the line Comfortaire.

by calloc 14y ago

ghshephard 14y ago

Just as an aside (and you probably already know this) - Any Air bed that cost you less than $300 has an average lifespan of approx. six months, and 95% of them will experience some structural failures (such as a rib separating) within 18 months of continuous use. So, yes, that is an amazing return policy. :-)

calloc 14y ago
Yeah, I was aware of them having terrible lifespan, one of the reasons why I purchased from Costco in the first place, but Aerobed always advertises their beds as being quality and staying that way for a long time so I was surprised that it only last about that long.
- ghshephard 14y ago
  As the owner of five sub $250 Aerobed's (though I've never had the balls to return them after seven months of use. :-) -I can say they are somewhat higher quality than your typical $100-$200 Airbed, they are still meant for "occasional" use - I.E. pull them out for guests 2-3 night 3-4 times/year. Probably good for five years. If you get seven months out of a $150 Aerobed, then you are about average. I've had _one_ last 14 months, the rest went around 7-9 months. If you want to use an AirBed continuously, be prepared to plunk a minimum of $700, and upwards of $5,000 for a top of the line Comfortaire.