4 ms·Already tried that. Two support reps couldn't fix it.by jzombie 3y agoAlready tried that. Two support reps couldn't fix it.stephenr 3y agoSo have them escalate the problem?jzombie 3y agoI tried that by asking if they could, and they seemed like it wasn't an easy thing to do. Of course, the first person I talked to didn't know what "Ventura" was, so maybe I called the wrong company.