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All chargebacks can be disputed. Best Buy can provide evidence, including the return policies shown on the kiosk, which the banks will review to determine if th

• mangodrunk 15y ago
  It seems that businesses have an uphill battle in that they have to spend time and money to provide evidence whereas the customer can simply make a claim. And the option of a court case doesn't seem like a good option either, would it cover court costs, and if it does they might be against such things for the bad publicity it might generate.
  • HeyLaughingBoy 15y ago
    The claim has to be reasonable. If you buy a pair of $10 shoes and try to chargeback a year later, the bank will almost certainly refuse. OTOH, as I said in another post, if you purchased something and it was not as expected and the vendor won't take a return, the chargeback will almost certainly go through. There are exceptions, but not many.
  • dangrossman 15y ago
    That's one of the reasons most stores have such generous return policies. There's a cost to having an upset customer whether they're right or wrong... at least, when they pay with credit. Sometimes it's cheaper to take a loss on the return than to deal with a chargeback -- which costs time and money even if you successfully dispute the customer's claims.