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There are a number of chargeback codes for things like item-not-as-described. If there is fraud on the part of the merchant, they can be deprived of the money a
by dangrossman 15y ago
There are a number of chargeback codes for things like item-not-as-described. If there is fraud on the part of the merchant, they can be deprived of the money and the goods, as far as Visa/MasterCard's Operating Regulations are concerned. If the merchant loses their dispute of the chargeback, their remaining recourse is to take the customer to court.
- Karunamon 15y agoexport devilsadvocate="1" But in this instance, the "description" was what you saw right in front of you. It's not fraud to sell you something from a glass case right in front of you. From a CS perspective I can see why it would be the right thing to accept a return, but not so much a legal issue.