> Incidentally this also goes for chat and email. Oh hell no. I agree with your point for documentation, but when you're trying to communicate something quickl

> Incidentally this also goes for chat and email. Oh hell no. I agree with your point for documentation, but when you're trying to communicate something quickly, it's helpful to take a screenshot, apply a red circle and an arrow to point to an issue AS YOU SEE IT in your context. It's fast, direct, and to the point. And if there's need for more info, that can be followed up with in plain or formatted text and/or attachments.