This is more a note to self There are two kinds of "tickets" - forward looking ones that basically say "we have a problem, please analyse and solve it using so

This is more a note to self There are two kinds of "tickets" - forward looking ones that basically say "we have a problem, please analyse and solve it using software" and a second closely related type that is "we have found the solution to the problem, please apply the solution to our environment" this is basically the dividing line between dev and ops. and the confusion is what causes so many problems - there is development in support of R&D then there is development in support of ops one cannot be predicted or sensibly estimated. One can. Our plain comes frommmixing the two