Thanks for writing this, these are some cool numbers to poke at. You mention in the write-up that you've already done a lot of work to get your User Success pe

Thanks for writing this, these are some cool numbers to poke at. You mention in the write-up that you've already done a lot of work to get your User Success percentage high. Is this the first time that you've seen a disconnect between User Success improvements and sales increases? Or did you pick this more as a useful, dramatic example?