I've used RHEL support too, believe it or not, while working as a DevOps engineer at Red Hat on www.redhat.com. And the support specialist assigned to my issue

I've used RHEL support too, believe it or not, while working as a DevOps engineer at Red Hat on www.redhat.com. And the support specialist assigned to my issue was very sharp and solved the issue quickly. Easy in hindsight but I was stuck so I reached out, and I was glad I did. It involved a segfault and grabbing a core dump and analyzing it. ++Red Hat Support