4 ms·

Does that generally work? Best Buy can't block that?

dangrossman 15y ago
All chargebacks can be disputed. Best Buy can provide evidence, including the return policies shown on the kiosk, which the banks will review to determine if the chargeback should stand or not. If Best Buy also loses the dispute, the customer will keep their money, but Best Buy still has the option of a court case.
- mangodrunk 15y ago
  It seems that businesses have an uphill battle in that they have to spend time and money to provide evidence whereas the customer can simply make a claim. And the option of a court case doesn't seem like a good option either, would it cover court costs, and if it does they might be against such things for the bad publicity it might generate.
  - HeyLaughingBoy 15y ago
    The claim has to be reasonable. If you buy a pair of $10 shoes and try to chargeback a year later, the bank will almost certainly refuse. OTOH, as I said in another post, if you purchased something and it was not as expected and the vendor won't take a return, the chargeback will almost certainly go through. There are exceptions, but not many.
  - dangrossman 15y ago
    That's one of the reasons most stores have such generous return policies. There's a cost to having an upset customer whether they're right or wrong... at least, when they pay with credit. Sometimes it's cheaper to take a loss on the return than to deal with a chargeback -- which costs time and money even if you successfully dispute the customer's claims.
HeyLaughingBoy 15y ago
In my experience it is very rare for a merchant to be able to stop a chargeback in a case like this. I ordered an expensive (at the time) PC that wasn't shipped within weeks of when the vendor said. After I got tired of the runaround from them, I cancelled the order and bought from someone else. A day later the original PC shows up. Talking to the vendor sales people got me nowhere (the owner even called me to bitch about me wanting to return it and how he absolutely refused to return my money!), I called the bank/Visa to do a chargeback, explaining that I had waited two weeks after the promised date and bought another PC but the vendor didn't want to take my cancelled order back. Without any argument, the customer service told me to package it up and ship it back with proof of shipment and immediately credited me the full amount. I never heard a thing about it after that. I have never had a chargeback request refused. Granted, I only do it as a last resort, but still.

All chargebacks can be disputed. Best Buy can provide evidence, including the return policies shown on the kiosk, which the banks will review to determine if the chargeback should stand or not. If Best Buy also loses the dispute, the customer will keep their money, but Best Buy still has the option of a court case.

mangodrunk 15y ago
It seems that businesses have an uphill battle in that they have to spend time and money to provide evidence whereas the customer can simply make a claim. And the option of a court case doesn't seem like a good option either, would it cover court costs, and if it does they might be against such things for the bad publicity it might generate.
- HeyLaughingBoy 15y ago
  The claim has to be reasonable. If you buy a pair of $10 shoes and try to chargeback a year later, the bank will almost certainly refuse. OTOH, as I said in another post, if you purchased something and it was not as expected and the vendor won't take a return, the chargeback will almost certainly go through. There are exceptions, but not many.
- dangrossman 15y ago
  That's one of the reasons most stores have such generous return policies. There's a cost to having an upset customer whether they're right or wrong... at least, when they pay with credit. Sometimes it's cheaper to take a loss on the return than to deal with a chargeback -- which costs time and money even if you successfully dispute the customer's claims.

HeyLaughingBoy 15y ago

In my experience it is very rare for a merchant to be able to stop a chargeback in a case like this. I ordered an expensive (at the time) PC that wasn't shipped within weeks of when the vendor said. After I got tired of the runaround from them, I cancelled the order and bought from someone else. A day later the original PC shows up. Talking to the vendor sales people got me nowhere (the owner even called me to bitch about me wanting to return it and how he absolutely refused to return my money!), I called the bank/Visa to do a chargeback, explaining that I had waited two weeks after the promised date and bought another PC but the vendor didn't want to take my cancelled order back. Without any argument, the customer service told me to package it up and ship it back with proof of shipment and immediately credited me the full amount. I never heard a thing about it after that. I have never had a chargeback request refused. Granted, I only do it as a last resort, but still.