> If someone is offering free food, and it gives you food poisoning That's not a suitable analogy for users of Google's free services. A suitable analogy would

> If someone is offering free food, and it gives you food poisoning That's not a suitable analogy for users of Google's free services. A suitable analogy would be, someone is offering free food, but (a) its quality sucks, and (b) they arbitrarily withdraw it from a significant number of people for no good reason. Yes, that's unpleasant, but "well it was free" is a suitable response in that case. The issue in this particular case, though, is that the journalist was using paid Google services--which is a very different situation.