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I assume he/she meant scale == grows (mostly independently) of human hours. Support can never scale; only fixing your software so that it doesn't trigger suppo

by x0x0 3y ago

I assume he/she meant scale == grows (mostly independently) of human hours. Support can never scale; only fixing your software so that it doesn't trigger support needs scales. Otherwise, each support request linearly requires human time.

ska 3y ago
> meant scale == grows (mostly independently) of human hours. This is a pernicious usage of "scale" that has crept into tech-speak, because it makes the term strictly less useful.