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To add to that, and related to, >I've had customers get their cloud accounts shut down for a literal three cent billing error I once just stopped paying an AW
by moralestapia 3y ago
To add to that, and related to,
>I've had customers get their cloud accounts shut down for a literal three cent billing error
I once just stopped paying an AWS bill on a small website I abandoned (few USD/month), came back to check after a long while and I was surprised to find out how long does it take for AWS to actually shut you down.
Also on AWS, on two different occasions I screwed up and got a high ticket bill:
* Got a lot of data out of Glacier and bill spiked to a couple thousand $$$ (this one'e explicitly mentioned several times in their docs but my mind just didn't register it).
* Forgot to turn off some expensive spot instances and left them running for ~2 days (where it should've been minutes). Again, some thousand $$$.
Both times I opened tickets, told them it was an honest mistake and they just wrote them off, :O.
- tedivm 3y agoDuring covid the company I worked at had their Series A fall through- we had a signed term sheet and everything, but the venture company lost their shit and pulled out of the deal. We only had a few months runway left at this point. I reached out to our account rep at AWS and asked if we could delay our bills for three months. They laughed and said that if we didn't pay our bill for three months their system would just send us a bunch of emails, but that they wouldn't even start the process of closing the account until at least three months had passed- and even then they'd delay it further for us. We got a new funding round and paid all of our bills, but we would not have been able to make payroll if AWS wasn't so lenient about it. That was 2020, so almost three years ago, and that company is still regularly featured at AWS talks and product announcements.