3 ms·

> The Apple Genius went to get a manager or something and the manager checked the "proof of purchase" and then connected the iPhone to the store Wi-Fi and did s

> The Apple Genius went to get a manager or something and the manager checked the "proof of purchase" and then connected the iPhone to the store Wi-Fi and did some stuff on their iPad and rebooted the iPhone. The iPhone did a reset and then it was unlocked and ready to be setup without any hurdles. The thieves figured out you just need to know (or be) an employee of any of the 500+ Apple stores. I assume that some theft rings have this process quite streamlined.

deleted 3y ago
[deleted]
gojomo 3y ago
A similarly-compromised front-line T-Mobile employee once enabled a "SIM-swap" on my active iPhone phone number. It was reported in T-Mobile's systems as my personal visit, with supporting documentation/ID, to one of their retail locations in Oklahoma – thousands of miles from anywhere I'd recently been. So, while remotely possible that their employee gullibily-reviewed credible false documents, it seemed far more likely to be:… - an insider abuse by a corrupt employee; - a deep hack of T-Mobile's systems, allowing such admin actions with forged audit-trails; or… - compromise of an authorized employee's credentials plus access to capable internal-system front-ends. The Apple Support person I spoke to insisted that an analogous compromise here was impossible - that no Apple employee had the power take such an action without my Apple ID password. Based on other reports in this thread, I highly suspect she was lying to me, probably in conformance with Apple policy.
- meindnoch 3y ago
  They were 100% lying. It's even on Apple's website: https://support.apple.com/en-us/HT201441 https://support.apple.com/en-us/HT201441 "If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request."

3 ms·

> The Apple Genius went to get a manager or something and the manager checked the "proof of purchase" and then connected the iPhone to the store Wi-Fi and did s

by 2OEH8eoCRo0 3y ago

deleted 3y ago
[deleted]
gojomo 3y ago
A similarly-compromised front-line T-Mobile employee once enabled a "SIM-swap" on my active iPhone phone number. It was reported in T-Mobile's systems as my personal visit, with supporting documentation/ID, to one of their retail locations in Oklahoma – thousands of miles from anywhere I'd recently been. So, while remotely possible that their employee gullibily-reviewed credible false documents, it seemed far more likely to be:… - an insider abuse by a corrupt employee; - a deep hack of T-Mobile's systems, allowing such admin actions with forged audit-trails; or… - compromise of an authorized employee's credentials plus access to capable internal-system front-ends. The Apple Support person I spoke to insisted that an analogous compromise here was impossible - that no Apple employee had the power take such an action without my Apple ID password. Based on other reports in this thread, I highly suspect she was lying to me, probably in conformance with Apple policy.
- meindnoch 3y ago
  They were 100% lying. It's even on Apple's website: https://support.apple.com/en-us/HT201441 https://support.apple.com/en-us/HT201441 "If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request."