3 ms·

Steam do the same pseudo-ownership crap Sony have just been lambasted for. The cart page explicitly says 'purchase' but you have no right to sell, trade or lend

Steam do the same pseudo-ownership crap Sony have just been lambasted for. The cart page explicitly says 'purchase' but you have no right to sell, trade or lend them. Steam only reluctantly added refunds due to legal obligations and if you have a justified reason for a refund outside of the 2 hour/2 week window, you have to communicate with Google-esque customer service. Years before Half Life: Alyx, Valve said they would never make single player games again. It made sense - TF2 was making silly money selling silly cosmetics. Presumably, the economics have now changed to make single-player viable again: any further player-base goodwill means a few more years of getting away with predatory BS.

extraduder_ire 3y ago
> Presumably, the economics have now changed to make single-player viable again I think alyx/deskjob primarily exist to sell hardware rather than make silly money on their own. You even get a free copy of the former with any index hardware.
arc-in-space 3y ago
>communicate with Google-esque customer service This is a strange allegation; While I have little personal experience with Steam's consumer service, the typical report I hear is that it is excellent and very helpful, while Google more or less doesn't have it at all. I've even successfully refunded some games that were a bit over the 2 hour window.
- soulofmischief 3y ago
  They promised to fix my damaged Steam Deck LCD screen for free 8 months ago, and I still haven't sent it in because I was on the move a lot. Twice I have renewed the ticket with staff deeply apologizing and asking for them to print a new RMA, offering to pay this time, and they just send me a new RMA free of charge, which I have twice disregarded. I can't think of another digital business off the top of my hand which would put up with my shit.
  - arc-in-space 3y ago
    Well if it's any motivation you should go get on that haha

extraduder_ire 3y ago

> Presumably, the economics have now changed to make single-player viable again I think alyx/deskjob primarily exist to sell hardware rather than make silly money on their own. You even get a free copy of the former with any index hardware.

arc-in-space 3y ago

>communicate with Google-esque customer service This is a strange allegation; While I have little personal experience with Steam's consumer service, the typical report I hear is that it is excellent and very helpful, while Google more or less doesn't have it at all. I've even successfully refunded some games that were a bit over the 2 hour window.

soulofmischief 3y ago
They promised to fix my damaged Steam Deck LCD screen for free 8 months ago, and I still haven't sent it in because I was on the move a lot. Twice I have renewed the ticket with staff deeply apologizing and asking for them to print a new RMA, offering to pay this time, and they just send me a new RMA free of charge, which I have twice disregarded. I can't think of another digital business off the top of my hand which would put up with my shit.
- arc-in-space 3y ago
  Well if it's any motivation you should go get on that haha