The inability to reach a human is in part a result of his cost-cutting measures. But it's also an example of what will happen to all businesses when tough times

The inability to reach a human is in part a result of his cost-cutting measures. But it's also an example of what will happen to all businesses when tough times come. The humans will be fired, the machines will keep churning. And as AI improves, eventually you will speak to someone, but that someone won't be a human, just human-like. And what happens to our jobs then...