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> A 15min downtime window announced in advance is fine for approximately 100% of SaaS businesses What? As a customer, this would piss me off to no end and hone
by opportune 3y ago
> A 15min downtime window announced in advance is fine for approximately 100% of SaaS businesses
What? As a customer, this would piss me off to no end and honestly be a dealbreaker for something like payments or general hosting.
It's pushing dysfunction onto your customers, and if your customers are technically experienced, they'd know it's a completely avoidable problem.
- FpUser 3y agoFrankly I do not recall a single service without downtime, this includes banks I use. Yes I'd be mightily upset if said downtimes had lasted for days. 15 min - I do not give a flying hoot as long as it is not too often.
- CubsFan1060 3y agoI suspect it's likely that the services that the other posters use _do_ have downtime, they are just done at hours where they don't notice them. I would literally have no idea if gmail went down from 1-2 am any day of the week. Hell. I wouldn't notice if it was down everyday from 1-2am.
- ljm 3y agoIf you've got planned maintenance that requires downtime then you are always scheduling it at the times when your traffic is at its lowest. How much you avoid hard downtime is a function of how much money you're willing to spend on the maintenance.
- CubsFan1060 3y agoOr how much revenue will be reduced by downtime.
- yjftsjthsd-h 3y ago> and if your customers are technically experienced, they'd know it's a completely avoidable problem. If they're technically experienced, they know every 9 costs exponentially more money, and probably agree that it's a good tradeoff.