I used to work at a company that talked a lot about "customer obsession", too. However, in reality, the way the company operated reminded me of that scene from

I used to work at a company that talked a lot about "customer obsession", too. However, in reality, the way the company operated reminded me of that scene from The Wolf Of Wall Street: "Fuck the clients. ... Move the money from the client's pocket into your pocket." And it all started at the top.