> When I described what I get from my local city fiber service, they acted like "price" and "reliability" and "decent customer service" were all impossible requ

> When I described what I get from my local city fiber service, they acted like "price" and "reliability" and "decent customer service" were all impossible requests — as if EPB didn't exist. I'm not sure if feigned, or actual, ignorance was at play. I mean, I'm sure the calls are monitored and them openly acknowledging that their service sucks ass and is more expensive than their competitors would have them fired more or less immediately, but I am shocked they were ready to even send one of their reps your way knowing damn well they had no leg to stand on to actually make a sale. Like why even waste the time? Idk man, these dinosaur companies are a trip and their internal machinations are endlessly fascinating. Corporate bureaucracy (at least when it isn't actively making my life worse) is always an interesting topic to discuss.