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>Absolutely brain-dead, I'm not entirely sure the marketing people for cable companies are still living in our reality. Why would you even bother sending these
by ProllyInfamous 3y ago
>Absolutely brain-dead, I'm not entirely sure the marketing people for cable companies are still living in our reality. Why would you even bother sending these out?
I actually submitted a ticket/request to Spectrum, with essentially the exact same question once. Surprisingly, they called me back and interviewed me about "What it would take to sign up for their service?"
When I described what I get from my local city fiber service, they acted like "price" and "reliability" and "decent customer service" were all impossible requests — as if EPB didn't exist. I'm not sure if feigned, or actual, ignorance was at play.
Regardless, I did not switch over, and they didn't lower their prices. Still get advertising, and am often left wondering "why do they even bother?!"
I do know a few elderly folks, despite also having EPBfiber (local city-supplied), maintain other services as "backup" or "for the email address they've always used from @comcast." No amount of reasoning will resolve this, so the cable internet lines still get maintained along city-provided-fiber routes.
- ToucanLoucan 3y ago> When I described what I get from my local city fiber service, they acted like "price" and "reliability" and "decent customer service" were all impossible requests — as if EPB didn't exist. I'm not sure if feigned, or actual, ignorance was at play. I mean, I'm sure the calls are monitored and them openly acknowledging that their service sucks ass and is more expensive than their competitors would have them fired more or less immediately, but I am shocked they were ready to even send one of their reps your way knowing damn well they had no leg to stand on to actually make a sale. Like why even waste the time? Idk man, these dinosaur companies are a trip and their internal machinations are endlessly fascinating. Corporate bureaucracy (at least when it isn't actively making my life worse) is always an interesting topic to discuss.
- ProllyInfamous 3y agoI felt SOOO bad for the sweet-sounding (sincere? I'll never actually know) woman interviewing me — like a lamb-to-slaughter, I think the corporate intention was to make me feel bad for "believing such nonsense ISP could actually exist." My last semi-corporate gig, a performance review indicated "[ProllyInfamous] uses too much profanity." I responded verbally by informing them that "from now on I'll stop 'giving a shit,' and instead will start 'giving a hoot'." The owner's complaining wife was NOT thrilled. [I know "I AM fucking difficult"].
- chang1 3y agoI'm pretty sure Spectrum corporate culture is incentivized by only one thing: SELL! I canceled my service after several years due to a negative customer service experience, which I explained was the primary reason I was cancelling. Never was I asked about the incident... only more offers and promotions.
- jdmichal 3y agoI called Spectrum before I canceled to specifically ask if they could get me faster internet without changing my TV package. They said no -- I was on a grandfathered plan from a prior company they had bought, and they would have to recreate the account to do anything. So I got Fios + YouTube TV instead. And when I called to cancel Spectrum, the guys says he wishes I had called before getting Fios. It's very clear that the only time they care is when your actual money is on the line. Before that, everyone is shackled by whatever chains management puts on them. This was also shortly after they sent me a new modem and told me to install it or risk losing connectivity within like a week. And then on my next bill is a charge for updating the modem...