3 ms·

>Absolutely 10/10 company to work with. EPB's customer support is 24/7/365.25 (i.e. no holidays off). And the people working there, dealing with typically-grat

>Absolutely 10/10 company to work with. EPB's customer support is 24/7/365.25 (i.e. no holidays off). And the people working there, dealing with typically-grateful customer, aren't all burnt-TF-out. The rare call for support is thus pleasant and provides immediate resolution. If your house-mounted fiber/copper modem ever "burns out," a technician will typically respond within a few hours to replace the device (it is mounted outside, they don't even call first, they just fix it). I'm a retired electrician, and even when you "call in" a panel replacement, an ISP tech usually shows up to "fix" the "problem" (went offline because consumer meter/unit/main panel was being upgraded). It's actually kind of cute =P

simfree 3y ago
That is an incredibly tightly run organization. It might be reactive, dispatching a technician as soon as the ONT goes offline, or the router plugged into the ONT stops pinging, but this is first class customer service.
- ProllyInfamous 3y ago
  They'll also run ethernet lines in your house, typically just to the inside router and one computer — FREE with installation (which is also FREE, just pay monthly no-contract bill). I am a retired electrician, and have worked along-side many techs in new-builds... never met an EPB worker who wasn't thrilled to work for their employer. I also know several of their backend techs, and despite hesitant gripes of "lower government pay," none of them apply for tech/opsec jobs at private companies.
- Smoosh 3y ago
  My guess would be that it is being run/managed by engineers not MBAs.
  - ProllyInfamous 3y ago
    "You do not want your organization to be managers managing managers, managing managers, managing managers." —Mark Zuckerberg
m463 3y ago
> burnt-TF-out. It probably helps that they are working for a company popular with customers. Also profit margins on ISPs are extremely high. comcast, verizon, at&t, etc... all ~60% gross profit if you look at financials.

simfree 3y ago

That is an incredibly tightly run organization. It might be reactive, dispatching a technician as soon as the ONT goes offline, or the router plugged into the ONT stops pinging, but this is first class customer service.

ProllyInfamous 3y ago
They'll also run ethernet lines in your house, typically just to the inside router and one computer — FREE with installation (which is also FREE, just pay monthly no-contract bill). I am a retired electrician, and have worked along-side many techs in new-builds... never met an EPB worker who wasn't thrilled to work for their employer. I also know several of their backend techs, and despite hesitant gripes of "lower government pay," none of them apply for tech/opsec jobs at private companies.
Smoosh 3y ago
My guess would be that it is being run/managed by engineers not MBAs.
- ProllyInfamous 3y ago
  "You do not want your organization to be managers managing managers, managing managers, managing managers." —Mark Zuckerberg

m463 3y ago

> burnt-TF-out. It probably helps that they are working for a company popular with customers. Also profit margins on ISPs are extremely high. comcast, verizon, at&t, etc... all ~60% gross profit if you look at financials.