3 ms·

Forcing customers to use arbitration hasn't always been in the companies interest - if only a fraction of the 7M effected customers started the arbitration proc

Forcing customers to use arbitration hasn't always been in the companies interest - if only a fraction of the 7M effected customers started the arbitration process it could cost a lot more than a class action suit. Didn't Uber drivers get a large payment from them in this way? https://www.reuters.com/legal/litigation/uber-loses-appeal-block-92-million-mass-arbitration-fees-2022-04-18/ https://www.reuters.com/legal/litigation/uber-loses-appeal-b...

kelthan 3y ago
Trying or arbitrating a large number of cases individually is far more expensive than litigating a class action suit. But only if the people pushing the arbitration hold firm, rather than agreeing to the initial settlement offering.
- freeAgent 3y ago
  I once looked into arbitration against a local company based on their ToS. Initiating arbitration would have cost me several hundred dollars, not to mention time, which was more than my dispute was worth.
  - kelthan 3y ago
    And how much would it have cost you to file a lawsuit?
    - freeAgent 3y ago
      I don’t know, but I had agreed to the terms that specified arbitration through a specific firm as my only available recourse, so that’s not particularly relevant.
zlg_codes 3y ago
Arbitration almost always favors the company, why else would they push for arbitration instead of respecting your rights?