They are cute but they aren't solving the problem and helping the user recover. A better example is Motley Fool. It has a cute little haiku which defuses the s

They are cute but they aren't solving the problem and helping the user recover. A better example is Motley Fool. It has a cute little haiku which defuses the situation but then they give a lot of recovery advice. http://www.fool.com/foobarbazqux http://www.fool.com/foobarbazqux