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Can't you just shoot them a polite e-mail. Say you're bringing your pricing structure inline to be fair across the board. Give them plenty of notice - say 3 m
by helen842000 15y ago
Can't you just shoot them a polite e-mail.
Say you're bringing your pricing structure inline to be fair across the board.
Give them plenty of notice - say 3 months. Give them the opportunity to cancel if need be. Even go as far as to recommend another service they can migrate to.
At the end of the day your company would be more profitable without these users than with them. If you can turn them into a profitable customer - bonus!
- smcguinness 15y agoThis is the process that I am leaning towards. Changing my pricing means that it affects all users when all I want to "fix" is the few that impact my bottom line in a negative way. I think I've come up with a rolling average of "over use" which will then cause a polite email to be delivered to them indicating the issue and how we can remedy the situation.
- helen842000 15y agoSounds reasonable! Also if these are the folks that are using your service the most, it might be good to hit them up for feedback. That 8% may be your die-hard fans!