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This isn't just an Amazon problem. I requested a refund from Expedia because their search listed a hotel from another state with a city by the same name when I
by oooyay 3y ago
This isn't just an Amazon problem. I requested a refund from Expedia because their search listed a hotel from another state with a city by the same name when I made a specific city & state search. Their search functionality clearly had a bug and we reserved a hotel in the wrong city. Upon realizing this an hour later we phoned Expedia who told us to phone the hotel; when we talked to the hotel the person that answered said only a manager could refund my purchase and to call in the morning. When I called in the morning the manager told me they held the room for me so I had to pay for it anyway. I realized that I had been gaslit, willingly, but the people who worked there. I talked to Expedia who offered me a partial refund, which I refused. I called my credit card company and they filed a dispute, eventually citing that I'd had several successful bookings with Expedia before (totally unrelated to my case).
To me, the issue is that credit card companies no longer exist to protect and defend consumers the way they used to. They're deep in the pockets of vendors, massaging their backs for a kick of the churn. There's room here for a very heavy handed, national agency in each country that makes these companies lives hell when they lie or drag their feet.
- phil21 3y agoThe problem is chargeback fraud has become rampant since COVID, at least from friends stories in the payments and retail spaces. The word got out you can just call your bank and they will back you very few questions asked. This was abused by many, and now it's no longer a sure thing. Anything outside of outright fraud is very much a coin flip likely depending on how profitable you are to the issuing bank.
- oooyay 3y agoI'm sympathetic having worked in anti-fraud adjacent fields before, but this extreme pendulum swing - if that's what this indeed is - is at least inappropriate and at worst nefarious. All of my transactions go through this card; they owe me to represent me well when I'm a customer like that. When they fail to, someone needs to deliver some ire with sticking power. Same way that there's ire that can be felt by a consumer facing charges of fraud.
- xethos 3y ago> they owe me to represent me well when I'm a customer like that Perhaps I'm over-tired and missing your rationale, but: Why? Why do you think they're going to do that? Because the corporation will feel bad? Because you'll go elsewhere (like a different bank that issues cards that are either Mastercard or Visa on the backend)? Because "it's just as secure as debit, but they give me a free 30-day loan every month"? Have you ever tried to get money back from an authorized transaction through your bank where goods weren't satisfactory? They don't have your back at all - why the hell do you expect Mastercard to?
- oooyay 3y agoI use a credit card as a proxy against my bank account. That is the only reason I use it, because debit cards make it hard to appeal fraudulent transactions. If that capability is no longer there then my credit card is absolutely useless.