I have had some amazing experiences with Amazon CS, but mostly meh ones. Usually I have to spend 10-20 mins sorting out an issue that was not my fault (package

I have had some amazing experiences with Amazon CS, but mostly meh ones. Usually I have to spend 10-20 mins sorting out an issue that was not my fault (package never arrived, return never arrived at their warehouse after I dropped it at UPS), and at most they give a $5 credit for the trouble. But then there was one time where I literally got hundreds of dollars in refunds for a screw up on their end. I didn’t even ask for it — their guy volunteered it and I couldn’t believe he was serious. But he was: he refunded me for a dozen or so purchases to make up for one (expensive) item that was delayed past a birthday that it was supposed to be for. I got the item for free, and then some.