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I'll share my anecdote: a few weeks ago I ordered hooks for hanging up lights ($25). The package was marked as delivered, but nowhere to be seen. I don't have a

I'll share my anecdote: a few weeks ago I ordered hooks for hanging up lights ($25). The package was marked as delivered, but nowhere to be seen. I don't have a problem with package theft, so my guess is that it was delivered to the wrong address or something. I went to Amazon's site and tried to report the issue, but, at least for that item, there was no automated way to report a package as "not delivered".

johngossman 3y ago
Good point. There was a very non-obvious "Get Help" button which led to a non-obvious "Get More Help" link which led to a "Call me" button. But they called instantly once I got there
wahnfrieden 3y ago
It’s there they just trick you. Don’t go looking for the option starting from your order details. Instead start from the general support chat and say the automated response didn’t help you and you need more help.